Careers In Client Management

Client Management | Business Director (Melbourne)

Reports To: General Manager - Melbourne, Australia

Initially you will be tasked with winning new business by identifying new customers and supporting our Melbourne studio. The ideal candidate will be an experienced person that has a true understanding of technology design and how software is built. You will preferably have experience in software delivery and is someone who is able to listen and understand client requirements and strategy.

Reporting directly into the GM, you'll be working alongside a group of design problem solvers who work in a collaborative way across all Downstream projects. The Downstream team is organised into high performing project streams who ask our clients and partners how we can help, not what is in it for us.

It's a great environment to be in, but it is not just the people. The office is a unique working space in the CBD with all it should offer. The office is open plan and has bags of natural light with great workshopping spaces plus on site shower and cooking facilities. If you love technology and thrive in a fast moving, team-based, high-performance culture, then Downstream could be the place for you!

Key Deliverables and Responsibilities

  • Develop strategic senior level client relationships that result in new and repeat business opportunities
  • Act as the cornerstone for the customer solutions ensuring good communication at all levels of the business
  • Deliver revenue more than $3M (AUD) a year Manage commercial negotiations and craft the proposal and RFP response towards the point of handover to delivery team
  • Provide comprehensive handover to Project Management team, in addition to working closely with development and design teams to ensure accurate and optimal effort/scope/cost estimates
  • On-going budget forecast and invoice management in coordination with Finance team
  • Excellent presentation skills

Experience

  • 5+ years of experience in a digital software, client service consultation, design or agencies background
  • Extensive knowledge and relationship within key target sectors (Education, Healthcare, Finance, Professional Services, Galleries & Museums)
  • Proven track record in new business wins by selling, driving and delivering digital projects
  • Demonstrate a clear understanding of entire sales/project lifecycle and how to create a sales strategy and roadmap to achieve targets, including the SOW and proposal developoment
  • Experience conducting strategy and discovery workshops with internal and external stakeholders
  • Have the following personal attributes: integrity, trust and personal credibility; be a clear communicator with an easy comfortable manner; a good listener, customer oriented and comfortable amongst higher management levels; well organised with clear attention to detail

Benefits

  • Great team culture including Friday team lunches and regular social events
  • Paid personal and professional training and events
  • Opportunity to work alongside other global office locations such as Portland & Amsterdam

​Professional Goals

The Downstream Melbourne leadership team will work with you to establish personal goals on an annual basis. These goals are created in cooperation with you to build clear expectations for future growth and development. The Downstream leadership team will work with you to manage junior staff, build productive design teams, and build the business.

Cover Letter Details

Please include a cover letter that helps us get to know you better. We would like to know what accounts you have secured and their value, as well as any career goals you have achieved. In addition, please include answers to the following questions:

  • Detail your understanding of Downstream’s business purpose
  • Detail why you feel your skills would be a valuable addition to the team
  • Share your top three industry relationships towards a Downstream commercial relationship
  • Explain the ideal working environment and project opportunities to showcase your talent

If hired for this position would you be willing to relocate yourself at your own expense?

If the position requires it, would you be willing to submit to a criminal background check? (If required, you will be notified by the recruiter when contacted for a phone interview.)

Are you legally eligible to work for Downstream in the Country where the position in which you are applying is located?

*Submissions are for independent candidates only and we do not accept solicitations from placement firms or agencies.

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